FAQ – Chic Pup Co.

How to measure Dachshund?

Back length - Measure along the back from the base of the neck, to the base of the tail. Make sure you do not include the neck or measure past the beginning of the tail.
Neck circumference - Measure around the circumference of the neck. Place the tape measure around the widest past of the neck and no not pull tight or hold loose.
Chest circumference - Measure around the widest part of the chest. Placing the tape around the full chest circumference and allowing two fingers under the tape measure.

Are your dog coats waterproof?

All coats are showerproof, and some are fully waterproof and they will be listed in the description. Our tweed coats are water resistant and lined with high quality waterproof/ breathable fleece. Our wax and dachshund puffer collection are waterproof.

What coat is best for my dachshund?

Every dog is different, and some will feel the cold more than others. I personally have a dachshund that HATES rain, so having a waterproof coat is important to me - even on a warmer day. She's also grateful for a lightweight tweed coat on a fresh morning. Our coats are all very versatile, and can be used all year around. If I you need advice on what time of year our coats are best for, please do not hesitate to contact us.

Do you accept returns/replacements for faulty products

Yes. But please view our returns and refund policy for full details.

How long is your lead time ?

We aim to get all orders to you within 7-14 working days, this can vary during busy periods. Please contact us if you'd like to confirm this time scale.

Will I pay import taxes?

We are a UK based company, so if you’re ordering to Europe your items may be subject to tax / import fees. You must check this before purchasing, as we are not responsible for any additional fees when your items arrive through customs. If any import taxes are not paid when your items arrive, the parcel will be returned to us and we will have to charge customers again for redelivery.

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