It is the customer’s responsibility to provide accurate information when placing a custom order. We reserve the right to cancel any order, namely if it will effect the sizing of a product, however we will always email to query any measurements we think are inaccurate or to inform you of this prior to cancellation.
Please double check your postage information. If the wrong address or part of the order address is missing we will not refund custom made orders. Customers are responsible for providing accurate postage information and will be required to pay for additional postage to receive their order if their order is despatched and returned to us.
All orders are posted with Royal Mail and this is the only courier service we use currently. We post all orders with signed for/tracked postage so you can follow your order’s journey to you. We advise that you wait 10 working days (UK shipping addresses) or 28 working days (any other shipping addresses) before contacting us about your order as Royal Mail will only deem a parcel as lost if not delivered within these times. We provide tracking numbers with every order. If a parcel is lost we will always work to resolve this. Please contact us contact@chicpupco.com with your order number if you think your order has been lost or stolen.
