Shipping & Returns

At Chic Pup Co. we take great care in creating our handmade dog coats and want you to be completely happy with your purchase. If something isn’t quite right, please review our returns policy below.

Returns

• Returns are accepted within 14 working days of receiving your order.
• You must contact us within 48 hours of the item arriving to notify us of any issues or request a return.
• All returned items must be unused, in their original condition, and have all swing tags still attached. Items returned without tags cannot be accepted.

Non-Refundable Items

• Personalised or custom-made items cannot be returned or refunded unless they arrive damaged or faulty. This is due to their uniquely tailored nature.

Refunds

• Eligible items will be refunded for the product cost only.
• Please note that postage/shipping costs are non-refundable.
• Refunds will be issued once the item has been received and inspected.

If you have any questions or need assistance with a return, please get in touch at contact@chicpupco.com